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Automatic Vs. Will Call Heating Oil Delivery

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When it comes to getting reliable heating oil delivery in Sullivan County, NY, there’s really only one choice: Black Bear. But when it comes to choosing how to have oil delivered to your home, you actually have two choices: automatic delivery and will call service.

Which is better – or at least better for you? Let’s find out.

Automatic Heating Oil Delivery

With automatic heating oil delivery, we estimate how much fuel you will probably use based on how much you’ve used in the past, with an allowance made for current weather (if you have recently become a Black Bear customer, we will estimate based on homes of similar size in your neighborhood). Our teams will schedule your delivery at an agreed upon time once your tank reaches about one-quarter full.


  • No need to watch your fuel levels
  • Minimal chance for a fuel run-out
  • No need to schedule a delivery
  • You get priority fuel service in periods of high demand


  • You rely on us to schedule your deliveries rather than managing the process yourself (most consider this a “pro”!)
  • If you make a significant change in your home or lifestyle (build an addition to your home, add a new family member who needs additional heat on in the house, etc.) without letting us know, our computer estimates will be off, which could lead to a fuel run-out

Will Call Heating Oil Delivery

How it works

With will call service, you call in for your heating oil delivery appointment yourself.


  • You have complete control over the monitoring and delivery call-in schedule for your heating oil deliveries.


  • A minimum 24-hour notice is needed for a delivery request* – more is strongly recommended, especially during a storm or cold snap (a good rule of thumb is to call when the level of your tank reads about 25 percent full).
  • If you are a Will Call customer, you must keep a close eye on your fuel levels, especially during periods of extreme cold, to avoid a costly and potentially dangerous fuel run-out.
  • Will call service is provided on a first come, first serve basis; you don’t get priority service as you do with automatic heating oil delivery.

The Takeaway

Automatic heating oil delivery has some significant advantages over will call – a big reason why most of our customers take advantage of this convenient and FREE Black Bear service. Still, if you prefer to watch the fuel level of their storage tank, that’s no problem – we still have the most reliable heating oil delivery in our service area!

For reliable heating oil deliveries in Sullivan County, NY, no one beats the pros at Black Bear. Experience the difference for yourself – join the Black Bear family of customers today!

*Black Bear is not responsible for run-outs if you do not provide enough notice for delivery. In some cases, we can make a same-day emergency heating oil delivery if you have a run-out or you’re close to running out, but extra charges may apply.